Shipping policy

At PinkSheep, we are committed to processing and delivering your order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and confirmed.

Orders are not processed or shipped on weekends or public holidays.

Shipping Destinations

We currently ship throughout Ireland and Europe. Additional destinations may be added in the future.

Delivery Times

Estimated delivery times are provided at checkout and may vary depending on your location and the courier service used.

Please note that delivery times are estimates only and are not guaranteed.

Tracking

Where available, tracking information will be provided by email once your order has been dispatched.

Customs and Import Charges

For orders shipped outside the European Union, customers may be responsible for any customs duties, taxes, or import charges imposed by their local authorities.

Delays

PinkSheep is not responsible for delays caused by courier services, customs processing, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. PinkSheep is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive within a reasonable time, please contact us and we will work with the courier to investigate the issue and provide an appropriate solution.